Get Set Up With AI Mackenzie Mathews, Brisbane

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Lash, brow, skin, nails and hair · Brisbane and online

I set up simple AI for beauty businesses.

Most people try it once, ask for a caption, and get back something that sounds like every other studio in the suburb. It isn't that the tool's no good. It's that it doesn't know anything about you yet.

So I go and tell it. Your treatments, your prices, your policies, the way you talk to clients, and the claims you're not allowed to make. Then I sit down with you, or you and your team, and show you how to use it.

Here's what that looks like

A client cancels two hours before her fill

Client Communications

Hey, so sorry, something's come up and I can't make my fill at 2 today. Can I move it?

Can you write a reply that keeps the deposit without losing her?

Here's one in your usual tone. I've left the times blank for you to fill in.

Hi [name], thanks for letting me know, I hope everything's okay. Because it's under 24 hours' notice I can't refund the $30 deposit, but I'm happy to put it towards your fill if you rebook this week. I've got [day and time] or [day and time]. Would either of those work?

Want it a bit softer, or is that right?

A bit softer please.

Hi [name], no stress at all, I hope everything's okay. With under 24 hours' notice I can't refund the $30 deposit, but it'll go straight towards your fill if you rebook this week. I've got [day and time] or [day and time] if either suits.

You've just finished a set and want to post it

Marketing Assistant
Close up of a volume lash set

Volume set today. She wanted full and fluffy. Graphic and three captions please.

Here's the graphic in your colours, and three captions to pick from.

Finished post graphic: the lash photo in a border above the heading Volume uses fans, not single lashes
  1. Volume set today. Fine fans on every natural lash for the full, fluffy look she was after. Link in bio to book yours.
  2. Wondering what makes a set volume? Instead of one extension on each natural lash, each one gets a fan of several fine lashes. That's where the fullness comes from. Link in bio.
  3. Fresh volume set. Full, fluffy and dark, which is exactly what she asked for. Bookings are through the link in bio.

Choose your projects

A project is a saved space inside your own Claude account. Your documents and instructions sit in it permanently, so you open it and ask for what you need without explaining your business first. You get two on the solo setup, three for teams. We pick them on the call, based on where your time is actually going. The first two are where most of the writing sits, so that's usually where we start.

How it works

  1. Buy now, or talk it through first

    You can buy straight away, or book a free 20 minute call if you'd like to talk first. I'll ask what you write over and over and whether it's just you or a team, and if I don't think it's worth your money I'll say so.

  2. We have your onboarding call

    Once you've paid, you'll book a 30 minute call online. We go through your business and pick your projects. If either of us decides on that call it isn't the right fit, I'll refund you in full.

  3. You send me a few things

    After the call you'll get a short form and a list of what to send. Your price list, your policies, ten real messages you've actually sent, a few reviews. This is the part that decides how good it turns out, so it's worth doing properly.

  4. I build it and test it

    Usually two to three days once your documents land. I run it against real situations from your business before you ever see it.

  5. We sit down together

    90 minutes with you, in person or online, recorded for you to keep. On a team setup, each staff member then gets their own hour.

  6. Questions while you settle in

    Text or email me while you're finding your feet. Two weeks on the solo setup, four for teams.

What it costs

Buy here and you'll book your 30 minute onboarding call straight away. If either of us decides on that call it isn't the right fit, you get a full refund.

You and your team

$1,200

One off

  • Three projects, set up for you and one staff member
  • A 90 minute session for you, and a 60 minute one on one for your staff member
  • Your prompt sheet
  • Four weeks of support

Each extra staff member is $100, which covers their own 60 minute session.

Just you

$500

One off

  • Two projects
  • A 90 minute training session, recorded
  • Your prompt sheet
  • Two weeks of support

Want more projects? Three is $700, all four is $850.

Not sure which one? Start with the solo setup and add your team later. You just pay the difference.

Not included

  • Your own plan. That's a monthly cost paid straight to Anthropic, not to me. Which one you need depends on whether it's just you or a team, and I'll tell you on the call.
  • Support past the first two weeks, or four for teams.
  • A quarterly tune-up later on, if you want one.

Questions people ask

Do I have to talk to you before I buy?

No. You can buy straight away and book your onboarding call once you've paid. If you'd rather ask questions first, book a free 20 minute call. Either way is fine.

What if it's not right for me after I've paid?

Your first step after paying is a 30 minute onboarding call. If either of us decides on that call it isn't the right fit, I'll refund you in full.

Will it answer my phone or book clients in?

No. It doesn't answer calls, book anyone in or talk to your clients on its own. If that's what you need, a receptionist tool is the better fit, and I'll tell you so. What I set up writes the messages. You decide whether they go.

Does it connect to Fresha, Timely or my booking system?

No. It can't see your booking system or your calendar. It writes the policy wording, the reminder, the reply, and you put it where it goes. When a message needs a time, it leaves a gap for you to fill in.

Will it post for me?

No. It writes the caption and makes the graphic, either as a finished image you save straight to your phone, or in your Canva if you'd rather edit it yourself. You read it and press publish.

Will it remember what I told it last time?

No, it doesn't remember past chats. Anything that matters goes into the documents we set up, so it's there every time you open it.

Can it check my wording is compliant?

No. It won't promise results or say anything medical, but it isn't a compliance check. Anything regulated gets confirmed with your insurer, your council or Queensland Health before you rely on it.

Is this another subscription?

Not to me. You pay me once. You do need your own Claude plan, which is a monthly cost paid to Anthropic. For the solo setup that's the Pro plan. For a team, you'll need a plan that covers each person using it.

Can't I just use ChatGPT?

You can, and plenty of people do. The difference isn't really the tool, it's what it knows. On its own it doesn't know your treatments, your prices, your policies or the way you write, so you get the same caption as everyone else. I put all of that in once, so you're not explaining your business every time.

Can I do this myself?

Honestly, yes. Everything I use is available to anyone, so if you have the time, you can build it yourself. What you're paying for is the part that takes the time: gathering your business into the right documents, building your brand kit, researching what's working for businesses like yours, writing the instructions, and testing it against real situations until it gets them right. I've spent the last 18 months learning what to put into these tools so they give you something useful back. You get that without the trial and error, and then I show you how to use it.

What do I need to send you?

Your price list, your policies, ten real messages you've sent clients with the names taken out, a few reviews, and a short form. The better these are, the better it turns out.

How long does it take?

Two to three days to build once your documents arrive, then we book your training session.

Do I need to be good with technology?

No. If you can send a text, you can use it. The training is on your own work, and it's recorded so you can go back to it.

What happens after the support ends?

Everything's yours. You keep your documents up to date, and I'll show you how. If you want a tune-up later on, like adding a new service or another project, that's available for around $150.

Want to talk first?

Book a free call. Twenty minutes. I'll ask what you do, whether it's just you or a team, what you're sick of writing, and where your clients actually come from. Then I'll tell you honestly whether this is worth your money. No obligation to buy.

Pick a time

Or email me directly.

info@getsetupwithai.com.au
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